Frequently Asked Questions
Straight answers to the questions small business owners ask us most often.
Working with us
How are you different from an HR outsourcing company?
We are consultants. We improve how your HR runs – processes, documents, routines – and hand it back for your team to operate. An outsourcing provider takes the function over and runs it for you long-term. If you want to keep HR in-house but working properly, that is exactly what we do.
Our processes are a mess. Can you still help?
Yes – that is the normal starting point. We begin with a structured review (diagnose), agree a practical improvement plan sized to your team (design), then deliver it with templates and a proper handover. Messy is fixable; undocumented is normal.
How does charging work?
Projects are quoted by scope. After a short scoping call you get a fixed quote in writing, and nothing starts until you approve it. A fixed-scope Initial HR Review starts from £95–150, and larger projects are priced per project on enquiry – not by the hour.
What size of business suits this?
Owner-managed teams of roughly 3 to 30 people get the most out of it – big enough to need written routines, small enough to keep them simple. Offices, workshops, shops and care teams are all normal for us.
Do you work remotely or on site?
Most of the work is done remotely – reviews, documents, templates and walkthroughs work well over calls and email. Where a business is local to us, on-site days can be arranged as part of the project scope.
How long does a project take?
A fixed-scope review typically takes one to two weeks. Documentation and process projects usually run two to four weeks depending on team size and how many people we need input from. You get a schedule with the quote, before anything starts.
Do you provide employee document templates?
Yes. Most projects include a template pack – contracts, letters, forms and checklists – tailored to your team and handed over in editable form, with notes on when to use each one.
How do you handle our employee information?
Confidentially, by default. We work with the minimum information the task needs, nothing leaves your business, and at the end of the project records are returned or deleted as you instruct. We are happy to agree the handling rules in writing before we start.
What do we actually receive at the end?
A handover pack: the documents and templates in editable form, short working notes for each routine, and a walkthrough for whoever will run HR day to day. Everything is yours – no lock-in, no retainers.
Can we come back with questions later?
Yes. Short questions after handover are part of the job – email us and we will point you to the right note in your pack. If you want a fresh piece of work later, we quote it as a new project.
We already have an HR system. Is that a problem?
Not at all. We work with whatever you use – spreadsheets, folders or HR software. The review looks at how well the setup serves your team, and the recommendations work with your tools rather than replacing them.
Ready to get your HR running properly?
Tell us where things stand today – we will reply within two working days with a clear next step.
HR and workforce operations consultancy for small businesses across the UK.